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Applicable To: All employees of the Communications Section |
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Approval
Authority: Chief Richard J.
Pennington |
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Signature: Signed by RJP |
Date Signed: 10/3/08 |
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To establish policy and procedures for the operation of the Atlanta Police Department Communications Section.
2.1 The Communications Section ("Communications") is a twenty-four (24) hour, seven (7) days a week operation. The Communications Section operations are essential to the safety of the public and police. Communications employees must maintain high standards of integrity and performance. The Communications Section is responsible for the Department's radio and related communications functions.
2.2 The Communications Section provides the following services:
1. Answers emergency and non-emergency calls for service
2. Provides continuous radio communications between field officers and their supervisors
3. Dispatches calls in an appropriate and timely manner
4. Receives, transmits, files and maintains all teletypes messages
5. Performs inquiries to Georgia Crime Information Center (GCIC), National Crime Information Center (NCIC) "hot" files, and related City of Atlanta computer files
6. Monitors Security Communications Network (COMNET) frequency to provide assistance to members, including updates to incidents occurring in member areas
7. Monitors the alarm board and answers information calls from the general public
2.3 The Communications Section maintains an employee roster located on the Supervisor’s podium. The roster contains a residential telephone number of every employee within the police department as well as where the employee is assigned.
2.4 The Electronics Maintenance Unit supports the Department by maintaining its communication systems, ensuring optimal use of its electronic equipment and maintaining 99% coverage with a 12 decibel sinad signal.
2.5 The Communications Section will carry out its function in strict adherence to all applicable FCC rules, Department directives, and section procedures.
3.1 The Communications Section commander is responsible for the overall management of the section. He or she is responsible for ensuring that all Communications employees read and understand Communications Section security and professional protocol. The commander ensures the proper investigation of all complaints relating to the section; provides direction and assistance to subordinates in planning, directing, giving assignments and ensuring that they are aware of and adhere to all Department written directives. The commander conducts a daily study of the 911 line load and activity reports to determine the need for additional personnel and equipment.
3.2 The Communications Manager serves a point of contact with other police departments and governmental agencies on technical issues. The manager researches incidents and prepares reports; investigates personnel disputes and issues and takes appropriate action to resolve conflict.
3.3 The Communications watch commanders are responsible for the operation of the section during their assigned tour of duty. They oversee watch personnel, schedule employees according to work load, assign subordinates' off days, review and approve time records, evaluate job performance of subordinates, assign personnel evaluations to watch supervisors based on organization structure, and ensure that a supervisor is on duty and in the Communications Section at all times. The watch commander or his or her designee is responsible for the major events notification process (Section 4.21 “Major Events”). The Communications Center has at least one supervisor on duty at all times. The watch commander going off duty will brief the watch commander coming on duty with any information, events, or major felonies that occurred on the watch or the previous watch that will directly affect the oncoming watch.
3.4 The Communications watch supervisors are responsible for the supervision of the 911 and Dispatch police communication dispatchers, the alarm board and information desk office assistants, ACIC, Digital Recording Equipment Room, COMNET and detective radio. They will have a working knowledge of all equipment and be capable of relieving the assigned employee when required; monitor 911, dispatch, and information lines to ensure that procedures are properly followed; direct proper watch change by remaining on duty until employees are properly relieved and the oncoming watch is adequately briefed of pertinent information. All Communications supervisors will be responsible for making sure that their employees adhere to the SOP.
3.5 The CAD System Administrator is responsible for the overall Computer Aided Dispatch (CAD) operating system. In conjunction with the section commander, the system administrator will develop and monitor procedures for using the CAD system. The CAD system administrator will work with the Communications Training Coordinator to develop instructional and training modules for the CAD system, will update CAD files and manage the Master Street Address Guide (MSAG) file. The CAD System Administrator is also responsible for technical support of the CAD system. This employee maintains server and client hardware, CAD incident and systems administrative tables, and backup files. He or she monitors system malfunctions and system interfaces that affect parking ticket impounds, stolen tickets, and GCIC. This employee also monitors priority allocations.
3.6 Police Communications Dispatchers (Dispatchers)
3.6.1 Police Communications Dispatchers perform specialized duties that vary according to operational needs. They include, but are not limited to, the following assignments:
1. 911
2. Dispatch
3. ACIC 1, 2, 3
4. Detective Radio
3.6.2 The Police Communications Dispatcher Senior performs senior level radio communication dispatch and telecommunication duties. He or she occasionally supervises, directs and evaluates assigned staff. They may represent or substitute for the supervisor; perform flexible unit assignments as needed in emergency response; monitor security alarm systems; transmit and monitor teletype messages.
3.6.3 The 911 Operator is responsible for the effective exchange of information received from 911 for police services. The 911 Operator answers multiple telephone lines, performs telecommunications duties, determines routing of calls, enter appropriate police dispatch information and sends calls to Communications Dispatchers or to the appropriate agency using 911 equipment.
3.6.4 The Dispatcher also reviews and routes incoming teletypes to the appropriate unit. This dispatcher also sends Department teletypes. He or she maintains a file of all valid or invalid Department hits, and statistics on these hits. This dispatcher makes telephone inquiries from sworn employees or authorized Department employees for registration checks, stolen or wanted checks, drivers and record checks from the GCIC and NCIC files.
3.7 The COMNET System Operator will be a sworn employee and is responsible for the effective operation of the security guard network. The operator will monitor the radio and assist all security personnel on the system in obtaining the assistance of Atlanta police officers as quickly as possible. The operator is responsible for obtaining and relaying all pertinent information to the appropriate dispatcher. Pertinent information includes locations of crimes, types of crime, lookouts or direction of travel, if suspects have left the scene. This person also operates the TDD telephone(s).
3.8 Office Assistants
3.8.1 The Office Assistants perform specialized duties that vary according to operational needs. They include, but are not limited to, the following assignments:
1. Information telephone lines
2. Alarm board
3.8.2 The Information Office Assistant is responsible for answering the information telephone lines. This employee takes general calls from the public and either provides the information needed or transfers the caller to the proper unit. He or she provides home telephone numbers of Department employees to authorized Department employees only.
3.8.3 The Alarm Board Office Assistant must have a working knowledge of the alarm board and the Intrac system. This operator monitors alarms in the Communications Section and notifies Dispatch when alarms require response.
3.9 The Communications Digital Recording Equipment Room Officer is responsible for handling all recorded tapes. He or she performs routine maintenance on playback equipment; maintains and updates the emergency phone numbers on file in the computer; works in the Communications Section on the 911 and dispatch positions when needed; and performs other tasks as required.
3.9.1 The Digital Recording Equipment Room employees support Communications by maintaining records on the issuance of digital recording communications equipment, securing and monitoring tapes upon request, maintaining and researching microfiche, maintaining archives of teletype and 911 records, and providing records to law enforcement agencies, courts and attorneys.
3.10 The Electronic Maintenance Unit is responsible for the installation, maintenance and programming of all communications equipment such as; microwave sites with multiplex, receiver sites, transmitter sites, pager sites, dispatch consoles, digital recording equipment, portable radios, mobile radios, pagers, battery chargers, radio alarm systems, public address systems and emergency maintenance of all alarms connected to the alarm board. Periodically this unit does equipment checks for other City departments.
3.10.1 The Communications Engineer is responsible for the management of the Electronic Maintenance Unit.
3.11 The Training Coordinator is responsible for training all police communications dispatchers and office assistants. He or she is also responsible for trainee evaluations, in-service training, GCIC and POST certification. This employee will work with the CAD system administrator to develop training modules for Communications equipment.
3.11.1 The Communications Instructor Assistant conducts classroom training on operational procedures and state GCIC requirements. He or she prepares training materials and manuals; compiles and prepares training related reports.
3.12 All Communications employees will be familiar with this SOP.
3.14 All Teleserve Report Technicians (TRT), and other employees assigned to Teleserve, will follow the procedures listed below (Section 4.25) and will use their best judgment in dealing with callers.
4.1.1 The Communications Section is located on the 2nd floor of City Hall East. Entrance to the section can be gained by authorized personnel only. Authorized persons are:
1. Employees assigned to the section
2. Officers and City employees on official business with proper identification.
4.1.2 Other persons will be admitted only with prior approval of the supervisor. Any person under the age of sixteen will not be allowed to remain in the Communications Section for an extended period of time (maximum one hour) unless approved by the supervisor in charge. Individual or group tours will be coordinated through the section supervisor.
1. All information from GCIC and NCIC is for law enforcement officers only. A supervisor in accordance with GCIC and NCIC rules must approve any other release of information.
2. Signals, codes and frequency numbers will be kept confidential and will only be released outside the Department on the authorization of the SSD commander.
3. Call, dispatch and radio transmission information is for official use only and will not be released outside the Department except as required in the performance of official duties.
4.1.4 The back-up generator will be maintained behind a secured and alarmed door and monitored by the alarm board office assistant.
4.2 CAD (Computer Aided Dispatch)
The Department uses the Computer Aided Dispatch (CAD) in its operation of the Communications Section. CAD makes documentation, issues an incident report number, generates a call for service and transfers a permanent record to CJIS. Call Takers and Dispatchers will follow guidance in PSSI Training Manual (Public Safety Systems Inc.)
4.2.1 Numbering System (CALEA 5th ed. standard 82.2.3)
A continuous number series is issued by the Communications Section and used for all calls for service or officer initiated activity.
1. Every call for service will be assigned a unique number by the Communications Section.
2. The number system is designed to ensure that no numbers are omitted and none duplicated.
4.3.1 All calls for service or officer initiated calls occurring within the jurisdiction of the City of Atlanta Police Department is recorded. At the time of the request or initiation of officer activity records are categorized as one of the following:
1. Citizen reports of crimes
2. Citizen complaints
3. Citizen request for service when:
a. An officer is dispatched
b. An officer is assigned to investigate
c. An officer is assigned to take action at a later date
4. Criminal and non-criminal cases initiated by officers
5. Incidents involving arrests or summonses (CALEA 5th ed. standard 82.2.2)
An incident not requiring a written report will have the information recorded by Communications Section, Enhanced-911, and the record of each incident includes the following:
1. Date and time of initial reporting
2. Name and address (when available) of the citizen requesting the service or at the least the victim’s name
3. Nature and location of the incident
4. Time of dispatch and officer arrival
5. Time officer returned to service
6. Nature, date and time of the action taken by police officers.
4.4 Receiving Calls on Enhanced 911
4.4.1 The 911 operator will not make personal phone calls on 911 phones and there will be no exceptions.
4.4.2 The Communications Section 911 operators will screen incoming requests for service to determine the most appropriate responses and to give the responding unit as much relevant information as possible. When it is unclear what level of response is appropriate, the higher level of response will be initiated while further information is being developed. At the same time, the Department will maintain the availability of patrol officers in service to respond to the higher priority calls. The good judgment of the 911 dispatchers is vital to achieving both of these objectives.
4.4.3 Every call received by a 911 operator will be appropriately handled in accordance with these procedures. The 911 operator will take charge of the call and not become involved in unnecessary lengthy conversations. The 911 operator will make every reasonable effort to assist the caller. However, if the caller is argumentative and persistent in questioning procedure, the 911 operator will transfer the caller to the Communications supervisor.
4.4.4 The general procedure that the 911 operator will use is as follows:
1. Answer the telephone: "Atlanta 911 Emergency, Operator (name)_ (stating his or her name and operator number)." If possible, "How may I assist you?"
2. Conduct a telephone interview with the caller to obtain the location of the call or incident and to determine the nature of the incident and the priority with which it will be handled.
3. Obtain the following information.
a. What occurred?
b. Where did the incident occur or at what location is the off requested?
c. When did the incident occur?
d. Is medical service needed?
e. Are any weapons involved?
f. If a crime occurred. “Do you know who did it?” Get a description of the perpetrator, the vehicle, and the direction of travel or location of the perpetrator.
g. Report the person's name, telephone number and location.
h. Advise the caller a unit will respond to the location/call according to its priority.
4. All information relevant to the call will be entered on the CAD call entry screen.
5. Teleserve Calls
a. When the 911 Operator takes a Teleserve call they should determine the following information:
(1) First and last name of complainant
(2) Location of crime (not necessarily where person is calling from)
(3) The phone number(s) where the caller can be reached during the Teleserve response time provided.
(4) For auto thefts, determine if force was used to obtain the vehicle. If forced was used an officer must be dispatched to the scene.
(5) For other thefts, determine that no unauthorized entry occurred and no force was used.
b. Calls will not be transferred directly to the Teleserve Unit if the call is:
(1) Long distance calls (route to Teleserve printer)
(2) Non-auto theft supplement calls (route to Teleserve printer)
(3) Complaints (transfer to a Communications supervisor)
(4) Questions on call back delays (transfer to a supervisor or office assistant)
(5) Loaned/rented vehicles not returned (refer the caller to the Auto Theft unit).
6. When the 911 operator cannot speak with the caller, has a call
hang-up, or a "trouble unknown" call (signal 55), he or she will do the
following: a. On an open line, send the call to Dispatch and remain on the line to advise the operator of any noise or activity until an officer arrives on the scene. If there is no Automatic Location Identification (ALI) display, the 911 operator will advise the Communications supervisor, who will then call the telephone company operator to obtain an address for dispatching an officer.
b. On hang-ups, immediately call the number displayed.
(1) Determine if the caller needs emergency services.
(2) If the line is busy on any Signal 55, the 911 operator will contact the telephone company operator and have the line interrupted to determine if assistance is needed. 911 operators will send the call to Dispatch only after interrupting the line and determining that assistance is needed.
(3) If the telephone company operator advises that the line is off the hook, obtain the address for the number and send the call to Dispatch. (4) 911 operators will call back on a residential Signal 55 where children are playing on the phone and speak with an adult.
(5) 911 operator will not dispatch on calls if it has been determined that children are playing on coin phones.
(6) “Signal 55's” at locations such as MARTA stations, major hotels, stadiums when events are in progress, schools in session or major commercial complexes and hospitals will be referred to the on-site security. If the operator is unable to reach on-site security when the telephone number is accessible, a unit will be dispatched.
(7) The 911 operator will change a signal 55 from priority 3 to priority 2 when factors exist that would cause the operator to believe that a life may be in danger or a crime is in progress. Some factors that will assist the 911 operator in making a priority decision are:
a. Background noise - (screaming, glass breaking, crying, etc.)
b. Time of day and location
c. Sudden termination of a call.
d. Tone of voice on call back
e. Pay phone that will not receive incoming calls, (time of day and location must be considered) example: pay phone at Piedmont Park at noon versus pay phone at Spring and Baker Street at midnight.
7. The 911 operator will use the following criteria to help determine the priority of the call. Not all potential situations can be categorized. Common sense and judgment must remain key factors. When dispatchers have questions, they will consult their supervisor.
a. What is the tone of the caller's voice? What is the caller's apparent level of fear?
b. Is there background noise such as laughter, screaming, muffled sounds, music, or objects being broken?
c. What is the likely age of the caller?
d. What time of day/night is it?
e. Is the caller willing to give his or her name and telephone number for verification of the incident?
f. Is the caller known to the police?
g. Is there a previous pattern of calls?
h. Is the caller under the apparent influence of alcohol or drugs?
i. Is the call suddenly terminated?
j. The 911 operator will not assign a lower priority because a call is domestic in nature.
1. PRIORITY 0 - IMMEDIATE EMERGENCY BROADCAST
a Priority "0" call can be forwarded to the dispatcher immediately. It is not necessary for the dispatcher to complete the entire call before sending it. If the call is an emergency and the operator would like to forward the call to the dispatcher for handling while the remaining call information is being completed, enter the call type and location and press the EMERGENCY (F6) key. The system will immediately validate the call type and location entry and if valid, forward the call information to the appropriate dispatcher.
b. The cursor will automatically reposition itself to the name field on the call entry screen so that the remaining pertinent information may be added. When the call taker has completed the additional information, press the FORWARD (F4) function key and the system will add the information to the call.
c. The 911 call taker will make every effort to keep the caller on the line until an officer arrives on the scene. When possible the call will be transferred to a senior dispatcher assigned to the 911 supervisor's position or to the communications supervisor to update the call if necessary. The caller will be advised that the police are enroute.
2. PRIORITY 2 - EXPEDITED RESPONSE
Priority 2 calls will be taken by the 911 operator and all information will be entered on the CAD format and sent to Dispatch. The 911 operator will have to determine if the call is of a nature that would require the operator staying on the line. The caller will be advised that the first available unit will be dispatched.
3. PRIORITY 3 - ROUTINE RESPONSE
Priority 3 calls will be taken by the 911 operator and all information related to the call will be entered before sending to Dispatch. The 911 operator will advise the caller that a unit will be arriving within 20 minutes depending on the availability of an officer.
4. PRIORITY 4 - NON-EMERGENCY RESPONSE
Priority 4 calls will be taken by the 911 operator and all information related to the call will be entered before sending to Dispatch. The 911 operator will advise the caller that a unit will be arriving within an hour depending on the availability of a unit.
5. PRIORITY 5 - Teleserve Calls
a. Priority 5 calls will be entered into the computer by the 911 operator and all information related to the call will be entered (especially a telephone number by which the caller can be reached) and sent to the Teleserve officer. The 911 operator will advise the caller that the call will be returned within an hour.
c. Calls will not be sent to the Teleserve Unit or handled by telephone if one or more of the following circumstances exist:
(1) The offense is in progress;
(2) Stolen autos;
(3) An officer is already on the scene;
(4) The probability exists that an apprehension can be made if a field unit is dispatched;
(5) The incident reported is an integral part of, or is in combination with, another offense which cannot be handled by phone;
(6) There are other witnesses to be interviewed on the scene;
(7) The 911 operator believes the facts warrant the dispatch of a police unit; and
(8) The caller insists on seeing a police officer in person even after being advised of the availability of telephone service. The call will be sent as a Priority 4 call.
6. PRIORITY 6 - REFERRALS
Priority 6 calls are information calls that can be handled expeditiously by the 911 operator.
4.4.6 Once a call is received by a 911 operator and all the information is obtained, the operator enters the address, signal, priority, and related information on the CAD screen. The computer will identify the beat and also list the other calls for service already received on that beat. The operator will review the calls for service to determine if the call relates to one that has already been sent to Dispatch. If not, the call will be sent to Dispatch. If Dispatch has the call, the 911 operator will update the call being taken with the CAD number of the call already displayed at Dispatch. He or she will clear the CAD screen and prepare to receive another call.
4.4.7 Calls that require a unit on the scene must be entered into the computer and sent to Dispatch. On calls sent to Dispatch, the 911 operator must attempt to obtain and include enough information on CAD to ensure the safety of the officer responding to the call. Always request the name and telephone number of the caller but NEVER refuse to dispatch if the caller refuses. On calls being dispatched to an address different from that of the caller, the 911 operator will ask if the caller is willing to talk to the responding officer. Depending on the response of the caller, the 911 operator will note in the contact field on the CAD, Y=Yes, N=No, A=Anonymous, or R=Refused.
4.4.8 If a call has a lookout (Signal 78), the 911 operator will enter the lookout in the description field of the CAD format. After the original dispatch, the signal field will be updated to include the Signal 78 on the original signal and will be sent to Dispatch again.
4.4.9 On calls with injuries where an ambulance is needed, the 911 operator will notify the appropriate emergency medical service or transfer 911 calls to the appropriate agency (Fulton or DeKalb County) and include the Signal 4 in the signal field on the CAD format. If an EMS operator does not answer within 6 rings, the call will be retrieved and transferred to the Fire Department for an EMS response.
4.4.10 On calls involving demented persons where the caller:
1. states that the person in question is violent or has committed a crime, the 911 operator will forward the call to Dispatch;
2. requests transportation, the 911 operator will determine if the caller has State Form 1013 (Emergency Admissions - Physicians Certification and Report of Peace Officer) on the person in question. If the caller does not have this form, the operator will advise the caller that the police cannot transport.
4.4.11 On all calls where the caller requires the services of another emergency service agency, the 911 operator will transfer the call to the appropriate agency. If the caller cannot be transferred, the 911 operator will take the information and relay it to the appropriate agency. The 911 operator will tell the caller that the appropriate agency will be advised of the call.
4.4.12 Each 911 position is equipped with an instant playback recorder which allows the 911 operator to review the call if the caller was not understood.
4.4.13 Once the 911 operator has sent a call from a citizen to Dispatch, it can only be canceled by the 911 operator who took the original call.
4.4.14 On calls received from alarm companies, the 911 operator will advise the alarm company operator of the CAD (reference) number. If the alarm company calls back to cancel the alarm and gives the correct CAD (reference) number, the 911 operator will advise Dispatch to cancel the unit (code 4) only if the responding officer has not arrived on the scene (code 26).
4.4.15 Reports of Lost or Mislaid Property
1. The Communications Dispatcher or 911 Operator is responsible for obtaining and inputting all relevant information into the CAD entry screen, when a citizen calls to report lost or mislaid property. Lost or mislaid property is defined as that personal property for which the owner has no knowledge as to its whereabouts. Example - cell phones. (Exclusive of weapons, credit cards, drivers license, etc.)
2. When the dispatcher/911 operator receives a call reporting lost or mislaid property, the dispatcher/911 operator will ask appropriate questions, including but not limited to:
a. Are you the owner of the lost/mislaid property, (ascertain all owner information)? b. What location was the property last seen or discovered to be lost? c. If cell phone, what type of phone is it, including price, model number or serial number? d. Are there any identifying marks such as serial number, cell phone number? e. Do you anticipate using this information for any reason?
3. The dispatcher/911 will enter all relevant information in the CAD screen.
4. In the remarks field, the dispatcher/911 operator will list the property in question and the last location the property was seen and all numbers associated with the property.
5. Once the information is received, the dispatcher/911 operator will send that call to the “File Only” status.
6 The dispatcher/911 operator will provide the caller with the incident number for insurance purposes, and advise that there will be no police follow-up.
4.5.1 Extracts from Federal Communications Commission Code of Federal Regulations Law Governing Radio Transmitters:
1. No person shall transmit or cause to be transmitted any superfluous radio communications or signal or willfully or maliciously interfere with any other radio communications or signal. . (47 U. S. Code Section 333).
2. No person within the jurisdiction of the United States shall utter any obscene, indecent or profane language by means of radio communications (47 U.S. Code Section 303 (m)(1)(D).
3. Any person violating any provision of the act, upon conviction thereof, in any court of competent jurisdiction, shall be punished by a fine of not more than $10,000 or by imprisonment for a term of not more than five (1) years, or both, for each and every offense (47 U. S. Code Section 501).
4. The Federal Communications Law also states that the use of the radio is for police business only. Any attempt made to use the radio for private or personal matters will be in direct violation of the laws governing radio transmitters. In all cases of this nature, use the telephone.
4.5.2 The Communications Section operates 11 dispatch positions 24 hours a day.
1. The zone, ACIC, ACIC II and ACIC III dispatchers will maintain copies of the worksheets (duty rosters) for those sections assigned to their frequencies.
2. The six zone dispatch positions are responsible for dispatching and monitoring the field units in their assigned areas.
3. The ACIC dispatch position performs wanted and stolen inquiries and verifications for field units; handles communications for special events and tactical situations.
4. The ACIC II dispatch position handles radio traffic and does the wanted and stolen inquiries and verifications for the Department's specialized units.
5. The ACIC III dispatcher reviews and routes incoming teletypes to the appropriate unit. This dispatcher also sends Department teletypes. He or she maintains a file of all valid or invalid Department hits, and statistics on these hits. This dispatcher makes telephone inquiries from sworn employees or authorized Department employees for registration checks, stolen or wanted checks from the GCIC and NCIC files.
6. COMNET monitors the radio traffic of the private security organizations that are members of the network.
7. The detective dispatcher handles inquiries for the Comnet units. Investigators are required to switch to ACIC to handle any inquiries regarding wanted or stolen items. Each of the dispatch positions is equipped with an inter-city frequency which ties into all metropolitan police agencies. The inter-city frequency is monitored by the detective dispatch position. The position also mans the Department's drug hot lines, the TDD (hearing impaired phone), and support services lines.
8. TAC I and TAC II are operated on an as-needed basis.
4.5.3 The status monitor screen constantly displays the status of the units assigned to the dispatcher. The units assigned are grouped by status: units available, units enroute, and units at-scene. The location of the units on call is displayed, indicating the signal, priority, beat, and time the call was received by the Department. When a call is sent from 911 to Dispatch, the dispatcher's terminal will ring to alert that a call is pending to be dispatched. At Dispatch, the operator has the capability of displaying calls by active records or pending records.
4.5.4 The radio dispatcher will adhere to the following guidelines in dispatching police officers in response to citizens' requests for police service and in performing dispatch-related functions:
1. The operator being relieved is responsible for the condition and status of the console. The relieving operator is responsible for any problems not reported to the supervisor at the time of relief. Upon assuming the dispatch position, the operator will broadcast the time and his or her name or operator I.D. number. Example- "1548 hours, WNZG 246, operator 216."
2. All calls from car to car will be directed through the radio operator.
3. A field supervisor will correct dispatch errors immediately if the error may result in danger to the officer or citizen. However, call assignment is the responsibility of Communications Dispatchers ONLY. The field supervisor will contact a Communications supervisor to correct any non-emergency error at telephone number 404-817-2382.
4. If a problem arises requiring contact with a unit in the field, the operator will advise the officer to make a phone call to the appropriate phone number. Other than when requested by the operator, no calls are to be made to the console. If there is a need to talk to the operator, the call will be made to the communications supervisor.
5. All calls to and from cars will be brief and to the point. Any lengthy conversations will be avoided. If necessary, advise the officer to use the telephone.
6. When a call is dispatched to a certain unit, that unit will handle the call, unless that unit has a legitimate reason that makes it physically impossible for him or her to handle the call.
7. The proper procedure for dispatching calls:
OPERATOR: 2202
Unit: 2202
OPERATOR: 2202, Signal 29, 2025 Peachtree Rd, NE, Apt. 516C Charlie
Unit: 2202, Signal 29, 2025 Peachtree Rd, NE, Apt. 516C Charlie
OPERATOR: Caller will be at Darlington Apartments; see Ms. Johns in reference to ex-boyfriend's refusal to leave. Signal 78: w/m, 5'10", slim build, blue shirt and gray slacks.
Unit: 2202, Received.
The unit receiving the call will repeat the call to assure that the correct information is received.
8. If the field unit fails to respond to the call, the operator will call the field unit again, and re-dispatch.
9. If a unit does not respond after two calls by the operator, the operator will give the call to another unit and notify the Communications supervisor and the appropriate field supervisor that the original unit did not acknowledge the call.
10. Upon arrival on the scene, the assigned unit will notify the operator with "Code 26". The operator will acknowledge and type the unit number, 2202, and the command "A". The operator will check on any unit that has not advised a code 26 within 10 minutes after receiving a call.
Unit: 2202, Code 26
OPERATOR: 2202, Code 26
11. The operator will contact contract wrecker services, ambulance services, other police agencies, and utility services via telephone ring down circuits. The Fire Department is contacted via two-way radio. Hostage negotiators, SWAT, and helicopter are contacted via radio or telephone, depending on their working hours. The Medical Examiner, other city services, and any other emergency agencies needed to assist the field unit will be contacted by the field unit via radio phone. The field officer or supervisor is responsible for requesting these services. If the operator wants to delete a call other than a duplicate call from his or her pending file, he or she will notify the Communications supervisor, so that the caller can be contacted by the supervisor in reference to the call. No call other than a duplicate is to be deleted without supervisor's approval.
12. Only those services contracted for by the City or provided by the City, county, state, or public utility can be contacted by the operator. The Communications supervisor may authorize other actions, such as calling for taxicab service if the officer is on the scene and telephone service is not available. Service will be provided for all appropriate requests when circumstances dictate. These service requests will be handled by the zone, ACIC, detective operator, or by the Dispatch supervisor depending on the type of service.
13. All requests for wreckers by units will be recorded by the operator on the wrecker log sheet. If a wrecker is canceled, the operator will request a reason on the Code 4 and record the reason on the wrecker log sheet. Wreckers will only be dispatched to handle impounds in the zones for which they contract with the City to handle. However, the operator may contact another contract wrecker if the primary wrecker service does not respond within the required time.
4.5.5 On calls with injuries where the victim is receiving medical treatment at a medical facility located outside the zone of the incident location, but inside the City or at South Fulton Hospital, a unit from the zone's incident location will be dispatched to the medical facility.
4.5.6 On calls with injuries that occurred inside the City, where the victim received medical treatment outside the city, the call will be given to the detective radio operator to assure the call is given to a CID investigator of the appropriate unit. If no one is available in the unit, then the call will be given to any available CID sworn employee. Once contact is made with a CID sworn employee, it is his or her responsibility to handle the call. If there is no CID sworn employee available, the Communications supervisor will contact the watch commander of the zone closest to the call to identify a uniform car to be dispatched to the victim's location.
4.5.7 The unit handling a traffic accident with injuries, where the victim is transported to a medical facility outside the City, will do the follow-up at that medical facility.
4.5.8 Emergency ambulance escort can be provided only with the approval of a field supervisor on duty. The following information will be obtained from requester and relayed to the field supervisor.
1. Does the ambulance driver know how to get to the desired location? If so, no escort is needed.
2. Are there some extenuating circumstances that will cause a hazard to the patient if a police escort is not granted?
4.6 General Dispatching Procedures
4.6.1 Upon notification of a pending record, the operator will depress the F1 key to display the entire dispatch record. The operator will then review the record and familiarize him or herself with all information pertaining to the call. After reviewing the record, the operator will select an available unit and by voice assign the call to that unit with the appropriate information. The call will then be forwarded to the status monitor by pressing the F5 function. If backup units are required to respond to the call, each unit will be entered on the dispatch screen and forwarded to the status screen by pressing the F5 function.
4.6.2 When a unit has been out on a hazardous call for more than two minutes without any transmissions, the operator will check with the unit to ensure his or her safety. On all other calls, units will be checked on every 15 minutes.
4.6.3 Upon completion of a call, the officer will notify the operator with the proper pull-in code. The operator will repeat the unit's pull-in code and type the unit number and pull-in code into the terminal.
Unit: 2202, Code 12
OPERATOR: 2202, Code 12
4.6.4 When a unit pulls in "Code 22" on a call, the operator will check to see if there is a call back number. If so, the operator will try to contact the caller by phone and get the caller's location.
4.6.5 Signal 67: Hold non emergency radio transmissions
1. In the field, officers will use signal 67 in a situation in which they may be in danger and anticipate the need for an emergency transmission.
2. In Communications, the dispatcher may initiate a signal 67 when there are multiple requests from field units requiring telephone calls, computer checks, etc., and he or she needs to be free from non emergency radio traffic to clear the backlog. The dispatcher ends the signal 67 by advising units they may resume regular radio traffic.
3. If the signal 67 lasts or is expected to last over five minutes, it should be handled as a tactical situation on TAC radio.
4. The dispatcher should not transmit during a field-initiated signal 67 except to dispatch priority 0 and 2 calls.
4.6.6 Priority 0 calls are to be BROADCAST IMMEDIATELY over the air upon notification of the call in the dispatch area. These calls will be broadcast regardless of whether units are in service. They will be broadcast by the affected zone operator, ACIC, ACIC II, Detective and any zone operator that may have units in close proximity to the incident. Each operator will depress the alert button before broadcasting the call. After the call has been broadcast, the operator will use the following method for choosing a unit to answer the call:
1. An available unit in the affected zone will be immediately assigned the call according to the following order: the closest car to the incident; the beat unit whose area includes the location of the incident; a zone unit whose beat is close to the incident; any zone unit; the sector supervisor; any zone supervisor.
2. Backup units will be assigned as requested by the officer on the scene and as judged by the operator.
3. When there are no units available to handle a Priority 0 call, the operator will select the closest unit that is out on a Priority 3 or 4 call and assign the Priority 0 call to that unit. The Priority 3 or 4 call will be placed on hold until sufficient units are available.
4.6.7 Priority 2 calls require an expedited dispatch to any unit available in the zone. The operator will use the same method for choosing a unit as for Priority 0 calls.
4.6.8 Priority 3 calls require a routine response but may be held up to 10 minutes if no unit in the zone is available. A Priority 3 call will be assigned to the first available unit in the affected zone in the following manner: the unit whose beat includes the location of the incident; any other unit in the zone; if there are no available units in the zone within five minutes of receiving the call, the operator will advise the zone supervisor that the call has been held for five minutes. If no unit is available after ten minutes, the supervisor will be assigned the call unless another unit becomes available immediately. If a zone supervisor cannot be contacted, the operator will advise the Communication supervisor that the call is being held. The Communication supervisor will be responsible for ensuring that the call is handled. The supervisor will contact the caller to determine if police service is still needed. If so, the supervisor will direct the operator to pull a unit from a Priority 4 call or select a unit from another zone to handle the call.
4.6.9 Priority 4 calls require a non-emergency response and may be held by the operator up to 50 minutes if there are no units available in the zone. Priority 4 calls will be assigned in the following manner: the unit whose beat includes the location of the incident; any other patrol unit in the sector. After a Priority 4 call has been held for thirty minutes, the operator will notify the affected zone supervisor that a routine call has been held and will state the nature of the call. The call may be held for an additional twenty minutes. If fifty minutes have elapsed since the receipt of the call, the operator will:
1. Dispatch the affected zone supervisor if available.
2. If the supervisor is not available, the operator will advise the Communications supervisor who will make a decision on how to handle the call. If possible, the supervisor will contact the complainant to explain the delay.
4.6.10 Priority 6 calls are court and information calls. The operator will dispatch up to 3 units to court at one time. If more than 3 units from a particular zone are required in court, the operator will notify the court clerk as to which units will be delayed. The operator will also notify the court clerk when a unit is out on a call and cannot respond to a court call.
4.7.1 On a Signal 63, the dispatcher will:
1. locate the "alert" menu of the computer screen.
2. advise field units to stand by for a Signal 63.
3. State the location.
4. immediately dispatch the two most available units and a supervisor to the location of the call, regardless of zone.
5. advise the Communications supervisors and all zone dispatchers
6. dispatch a helicopter, when available.
7. After the assigned two cars and the supervisor have acknowledged receipt of the call, it is the responsibility of the zone dispatcher to maintain control, radio silence, and to dispatch only the additional assistance required by those units already assigned the call
8. Stay in contact with the unit until assistance arrives or it is clear the unit is no longer in immediate danger.
4.7.2 On a Signal 59 Right/Away, the dispatcher will immediately:
1. Dispatch two cars and an available supervisor, regardless of the zone, to the location of the call. 2. Advise Communication supervisor and the appropriate zone dispatcher. 3. Dispatch a helicopter unit (when available). 4. After the assigned two cars and the supervisor have acknowledged receipt of the call, it is the responsibility of the zone dispatcher to maintain control and radio silence and to dispatch only the additional assistance required by those units already assigned the call. 5. Detective console will use a mouse to select the zone's frequency on the computer screen for additional monitoring and assistance.
1. The operator will immediately acknowledge the unit's Code 21.
Example of terminology to be used:
Unit: Unit 2202 cancel any other cars coming to my location, put me in service, Code 21. (from location 675 Ponce de Leon Ave.)
Dispatcher: Unit 2202, receive your code 21 from 675 Ponce de Leon.
2. All other units assigned to the talk group that the code 21 was placed on will switch to ACIC 3 talk group to receive instructions. However, because the radio system switches the effected Officer to a separate frequency, the orchestration of the help call may be done from the original talk group frequency if the dispatcher and supervisor find it better serving.
3. Code 21 will be used discreetly so as not to alert the perpetrator.
4. The dispatcher will notify the Communications supervisor immediately of the Code 21 and advise them of the situation. The Communications supervisor will designate a dispatcher to monitor the ACIC 3 frequency during the Code 21.
5. The ACIC 3 dispatcher will handle transmissions from the field units until the situation is resolved.
6. The dispatcher of the affected zone will continue to monitor that zone's frequency.
7. Those units without the capability of the ACIC 3 frequency will refrain from radio transmissions.
4.8.1 On a signal 47, a police call taker will immediately route all calls of a medical nature to the appropriate emergency medical services agency for evaluation of the call.
4.8.2 The call taker will monitor the conversation between the caller and the emergency medical services agency to determine if a police response is required. If a police response is required, the call taker will ask the following questions, if this information was not previously obtained by the emergency medical services agency, to determine the correct priority of the call.
1. What is the location of the person down or injured? (street address, lying on the street, sidewalk, beside building, etc.)
2. What is the condition of the person? (unconscious, bleeding, etc.)
3. How did the injury occur?
4. Is the person intoxicated?
4.8.3 The call taker will send the call to dispatch as a Signal 47 (Person Injured) when the victim has an injury that is the result of a criminal act, has an injury that is life-threatening, is seriously battered, unconscious, if the nature of the call can not be determined, or if the caller requests that the police are sent.
4.8.4 The dispatcher will communicate all pertinent information regarding the injury to the responding officer.
4.8.5 The dispatcher will notify Fulton or DeKalb County Communications of the need for an ambulance when the request comes from a field unit.
4.8.6 The call taker will advise the emergency medical services dispatcher that an APD unit will not respond when the Signal 47 is a non-life threatening accidental injury call, sick call, transportation call, or does not involve any of the circumstances listed in 4.8.3.
4.9.1 When SWAT is requested by a patrol unit, the zone operator will immediately notify the Communications supervisor and the detective operator. All zone units involved in the incident will switch to the designated TAC frequency advised by the zone operator.
4.9.2 During SWAT's regular working hours, the SOS dispatcher will contact SWAT via radio and advise of the situation.
4.9.3 During hours when SWAT units are not working, the Communications supervisor will contact the SWAT commander.
4.9.4 The Communications supervisor is responsible for notifying the hostage negotiator and the Psychological Services Unit in all SWAT situations.
4.9.5 The ranking SWAT officer on the scene will advise the TAC operator of deployment and request any other equipment or service that may be needed on the scene.
4.10.1 When a car requests a case number, the operator will give the two digits of the current year, the Julian date and the 4-digit CAD number of the call.
4.10.2 For example, for April 9, 2004, with CAD number 2569, the case number will be given as:
04-099-2569
4.10.3 When a case number is requested by phone, the officer will call 404-817-2379. The operator will enter the unit on the dispatch self-initiate screen, and pull the unit out at the location for which the case number is being requested to obtain a CAD number.
4.11 Officers Involved in a Chase
When an officer notifies the operator of a chase, the operator will proceed as in APD.SOP.3050, “Pursuit Policy.”
4.12.1 Communications supervisors will monitor all lookout information on their respective watches.
4.12.2 A lookout will give enough information to identify the subject or vehicle 24 hours after the broadcast.
1. Race, sex and approximate age are important, as are identifying characteristics such as scars, limps, speech, hairstyle and clothing description.
2. A lookout will include a description of the subject's vehicle whenever possible: year, make, model, type, color, tag, direction of travel, number and description of occupants.
4.12.3 Lookouts originating in the field will be repeated by the operator immediately after the field unit's transmission is completed. When the operator receives a lookout by radio transmission, it will be recorded in the look-out format by pressing the shift F7 function button. These lookouts will be given to any zone that has units in the area. However, if the lookout involves a vehicle, it will be given out on all zones. All lookouts of a serious nature will be given to the ACIC operator to be broadcast metro wide (GA. or SRP to AR03) or statewide (GA).
4.12.4 When broadcasting a lookout, the operator will locate the "alert" menu of the computer screen and state: "Standby for a Signal 78 on a Signal ____ from (stating location);” then give the information in the sequence on the lookout format. All lookouts initiated by a field unit will be repeated by the operator immediately after the original broadcast.
4.12.5 Any unit desiring lookout information will contact the Zone dispatcher and make the inquiry in the same manner as tag checks, providing the operator with the signal and zone of occurrence. Public telephone will be used whenever possible to contact the operator. (404-817-2382).
4.13.1 When a unit pulls out of service with the operator, the operator will acknowledge by repeating the unit's number and transmission. The operator will press the self-initiate function key (F6), and enter the unit's number, the signal, street number, street name, street type, street direction, and "Enter."
4.13.2 When a unit pulls in service, the operator will acknowledge by repeating the unit's transmission, including the pull in code. The operator will type in the unit's number, the letter "C," and then the code.
EXAMPLE: 2101 C 23
All authorized computer terminals within the Department have access to local, state, and federal criminal justice information systems (GCIC and NCIC).
4.14.1 When a unit requests a check on a wanted or missing person, vehicle, article, registration, or driver's license, the unit will switch to the ACIC frequency. Any requests received via telephone will be transferred to the ACIC area so that the caller can be verified for clearance to receive this information. On requests made through ACIC, the ACIC operator will make the inquiry and advise the unit of the disposition. If a file is down or closed, the operator will inform the unit of the same.
Example of terminology to be used:
Unit: 2202 with a wanted check OPERATOR: 2202 go ahead Unit: Request stolen check on A - Adam, B - Baker, C - Charlie 234 OPERATOR: Standby 2202 on A - Adam, B - Baker, C - Charlie 234 OPERATOR: 2202 no stolen locally, NCIC down on A - Adam, B Baker, C -Charlie 234.
4.14.2 On all hits, the ACIC operator will advise the inquiring unit of all information that is received via computer, including physical description. When the officer in the field determines that the hit is the same as that queried, then the operator WILL VERIFY THE HIT IMMEDIATELY WITH THE ORIGINATING AGENCY via telephone or teletype.
4.14.3 When a hit is received on wanted or missing persons, vehicles and articles, the ACIC operator will immediately send an YQ message to the originating agency. Once the YR is received, the ACIC operator will log the message on the teletype log sheet and process the hit according to the GCIC/agency’s guidelines.
4.14.4 See APD.SOP.3110 “GCIC and NCIC Information”
Employees assigned to the ACIC area are responsible for all teletype communications of the Department. Their responsibilities are as follows:
4.15.1 Monitor the teletype machine regularly.
4.15.2 Transmit teletype messages which have been filled out and signed by Department employees. Other emergency messages requested by the watch supervisor will be sent immediately without their signatures. All teletypes sent will be logged and assigned a teletype number from the log book.
4.15.3 Remove teletypes from the machine, identify which units will receive a copy, and deliver all teletypes at the end of each watch to the mail room.
4.15.4 EXCEPTION: For those teletypes of an urgent nature, the appropriate unit will be notified by phone. The ACIC operator will write on the teletype message the person he or she spoke with, the time the information was given, and his or her initials.
4.15.5 Whenever an emergency message (death, serious illness, and critical injuries) is received from the public or another police agency, the information is given to the field supervisor to be delivered to the citizen in the affected zone.
4.15.6 The ACIC operator will be responsible for acknowledging all hit messages requesting confirmation from other agencies.
1. Immediately call Central Records or Identification and advise them of the teletype. The unit needs to pick up the teletype as soon as possible and respond within 10 minutes to confirm, deny or advise how much time is needed (Georgia CJIS Policy Manual, Section 5.10).
- CENTRAL RECORDS - vehicles, property and missing persons
- IDENTIFICATION - wanted persons
2. Also note on the teletype to whom the information was given and the time and initial it.
3. Immediately teletype the requesting agency and advise them that the originating unit has been notified, give their telephone number and state that a response will be sent as soon as the unit provides the information.
4. If the ACIC operator has not received an answer from the originating unit within the allotted time, advise the Communications supervisor immediately.
4.15.7 The ACIC operator will file the original copy of all teletypes (chronologically front to back) in the originating agency's file folder. There are two sets of folders: out of state agencies and agencies within the state of Georgia. These files are also divided for incoming teletypes (messages received) and outgoing teletypes (messages sent to other agencies). It is the responsibility of the morning watch ACIC operator during the first week of each month to discard incoming teletypes that are over 90 days old. All outgoing (messages sent) teletypes will be kept on file in the Communications ACIC Room for a period of one year. In March of each year, those teletypes from the previous l2 months will be moved into storage at Records Management Division in City Hall East.
4.15.8 The ACIC operator will perform criminal history checks when requested and maintain a written log of all criminal history inquiries made.
4.15.9 The ACIC operator will file hits made on the Department's terminals by category: missing and wanted person, vehicles and articles, indicating whether valid or invalid; maintain a statistical record on all valid hits to be submitted monthly to the Communications commander for the section's monthly report. The hard copies will be maintained for a period of one year and then forwarded to Records Management Division in City Hall East.
4.15.10 The ACIC operator will work a 911 or dispatch position when needed.
4.15.11 Each shift's ACIC dispatcher will be responsible for submitting a supply requisition to the Day watch ACIC dispatcher, who will requisition supplies for each watch.
4.15.12 When an operator or ACIC operator receives a request for a foreign language interpreter, he or she will advise a supervisor who will make the request to Communication and Language Lines, Inc., if necessary.
4.16.1 The APD information office assistant will answer general information and administrative telephones in a professional manner.
4.16.2 Evaluate each call and, when necessary, transfer to the appropriate office.
4.16.3 Keep a current listing of all Department telephone numbers where they can be furnished upon request.
4.16.4 From 0700 hours to 2300 hours, all messages for on-duty officers will be transferred to the appropriate precinct. The operator will advise the caller that his or her call is being transferred.
4.16.5 Each watch will be responsible for placing the zone's assignment (work) sheets on the appropriate clipboards. These assignment sheets will be destroyed at the end of each tour of duty only if they do not affect the oncoming operator's shift.
4.16.6 There will always be at least one person available to handle incoming calls and each office assistant will remain on duty until properly relieved. Upon being relieved, the office assistant will relay all pertinent information to the relief office assistant.
4.16.7 When needed, monitor the SESCOA alarm and Intrac alarm boards and dispatch on these alarms.
4.16.8 Notify the Communications supervisor of any emergencies or situations in which assistance is needed.
4.17 Alarm Board Office Assistants
4.17.1 It is the duty of the relieved alarm board office assistant to brief the oncoming assistant. The oncoming assistant will check whether all alarms are in service and whether a proper record has been kept of all alarm activity.
4.17.2 In addition to monitoring the Intrac and SESCOA alarms, alarm board office assistants will also monitor building security monitors. The Intrac and SESCOA alarms are located in the 911 operator area. These systems only service government facilities.
1. When an alarm is activated on these systems, a beeping sound will be heard from the computer terminal. The operator will depress the button marked F2 to acknowledge the alarm.
2. The computer terminal will then display the location, alarm number and contact persons on these alarms. The printer will also print the location and alarm number.
3. The operator will review this information and dispatch or call the contact persons according to the information given on the alarm.
4.18 Digital Recording Equipment Room (DRCER)
The responsibilities for the Digital Recording Communications Equipment Room employees consist of:
4.18.1 Checking Pagers In and Out:
1. The Communications commander has to approve the issuing of a pager.
2. The DRCER personnel will get the appropriate information to enter into the office computer database for the issued pager.
4.18.2 Activating or Disabling Pagers
1. A computer unit is assigned to DRCER for the purpose of pager control usage. It is to be used only by the DRCER personnel, Communications supervisor or the Communications Engineer with password accessibility. This unit can activate or disable pagers within the pager system.
2. Messages are counted by the terminal and can be used to determine individual or group usage.
3. Ensure that if a pager is missing or stolen, that pager can be deactivated to prevent improper usage.
4.18.3 Maintenance of Recorded Tapes and Microfilms
1. The Communications Section provides, maintains and monitors equipment that will record all radio transmissions, calls received by the 911 operators, and any other communications equipment as directed by the Chief. The recording equipment is located in the record room and the tapes are filed in the Communications Equipment Room and are kept for approximately 120 days before being reused. This room remains locked and the alarm activated when not occupied.
2. The information on these tapes or microfilms consist of recordings of the emergency telephone lines, radio console transmissions, radio console telephone lines, the alarm signal board telephone lines, the information desk telephone lines, certain ACIC telephone lines, and any radio transmission within the Atlanta Police frequencies.
3. Tapes are monitored for various reasons: criminal investigations, civil investigations, personnel evaluations, internal investigations, etc. Anyone desiring to monitor or make a recording of the tapes will complete the tape monitoring form for the Communications commander's approval. The tape monitoring machine has playback capability only; thereby eliminating the possibility of tapes being erased in error.
4. The DRCER employee has to monitor tapes on a regular basis. Information necessary for monitoring tapes are:
a. date, time, location
b. how a call was received (by phone or radio)
5. If information is retrieved from the computer, a printout is made to help locate the tape.
6. The tape, which is a 24 hour 8 mm data cartridge, is put on the tape monitoring machine.
7. Non law-enforcement persons must have a subpoena or an open records request in order to receive a copy of a tape. Tape release is subject to approval by the City Law Department.
8. There are times when a tape is requested to be held for various reasons, most often for court. A form will be completed to hold a tape. Also there is a form to complete in releasing the tape. These forms are located in the DRCER office.
9. DRCER personnel are sometimes subpoenaed to appear in court to verify tapes or computer information.
4.18.4 Miscellaneous Responsibilities of Digital Recording Communications Equipment Room (DRCER) Employees:
1. Verifying calls for Central Records (Report Unit) involve locating lost or incorrect report numbers.
2. Working in the Communications Section in the dispatch or 911 areas as needed.
4.19 The Electronic Maintenance Unit will be responsible for:
1. Installation and maintenance of communications equipment.
2. Installation and maintenance of alarms on City property and tower sites.
3. Maintenance of all backup equipment assigned to Communications Section.
4. Maintenance of supply log sheets indicating supplies needed to perform maintenance and installation on communications and alarm equipment. Log sheets will be checked daily for parts that may be needed for emergency repairs.
5. Logging of all tasks performed on communications and alarm equipment on the work order form. The work order form will have the following items as minimum requirement: model number, serial number, or city number, technician name, brief description of task performed or any items deemed necessary by the Communications Engineer for the purpose of record keeping.
6. Responding to calls for alarm service, in a timely manner.
7. The timely repair of subscriber units (portables, mobiles) brought into the shop.
8. Pulling of coax cable as time and personnel permit, as determined by the Communications Engineer.
9. Performance of general cleanup tasks in the work area, in and around the satellite and tower sites.
10. Fleet installations, which are handled on first- come first-served basis, or as determined by the Communications Engineer. Minor repairs on other equipment not affecting system operation will be given a lower priority.
11. Evaluation by the Communications Engineer of outdated or irreparable equipment. Evaluation is done by visual inspection, repair reports, present conditions and cost of repairs as needed.
12. Disposal of inventoried equipment according to procedures established by the Bureau of Purchasing.
13. Immediate repair of any equipment reported as malfunctioning that affects a system operation, will immediate notification of the Communications commander.
14. The timely repair of drive-in mobiles.
15. The repair of equipment reported by phone. This will be done as quickly as possible, as time and personnel permit.
16. The performance of other miscellaneous duties as required by the Communications Engineer.
17. Through on-duty staffing and on-call arrangements, unit will provide 24- hour maintenance coverage.
18. EMU will perform programming of all subscribers units, (portables, mobiles) as approved by the Communications commander.
19. EMU will carry out radio programming template changes as approved by the Communications commander. Radio templates cannot be changed without prior approval from the Communication commander.
20. EMU will be responsible for reprogramming all Communications equipment, consoles, portable, mobiles, pagers and mobile data.
21. EMU will be responsible for updating and maintenance of Site Lens Radio Name or Alias files.
22. EMU will be responsible for updating and maintenance of CAD (Computer Aided Dispatch) Alias Lookup Files; which tie officer's personal identification number to the CAD file (to identify who the officer is.)
23. EMU will be responsible for issuing of portables, mobiles and mobile data equipment. This inventory information will be in an updated database for reports and records.
24. EMU will be responsible for the making of access cards to the Communications Section at City Hall East. Cards will have prior approval by the Communications commander.
25. EMU will be responsible for Site Lens. The Communications Engineer will manage this responsibility.
26. The performance of other miscellaneous duties as required by the Communications Engineer.
4.20 Notification of the Office of Public Affairs
4.20.1 The Department employee on the scene of a newsworthy incident is responsible for ensuring that the Office of Public Affairs is notified by Communications. During other than business hours, the Communications supervisor will ensure that the on-call Public Affairs officer is notified as soon as possible, in accordance with APD.SOP.1060 “Public Affairs”.
4.21 Communications Section Evacuation
4.21.1 Should conditions exist that would require the Communications Section to be evacuated (bomb, fire, etc.), the following action will be taken by the ranking supervisor on duty to temporarily transfer the operation of emergency communication functions to an alternate site, and:
1. Notify chain of command of the situation, but without delaying the evacuation.
2. Notify EMA (404-730-5600) that the operation center will be needed for emergency dispatch purposes.
3. Notify telephone company central office (1-800-553-2811) to route emergency calls to EMA. Supervisor will activate the "make busy key" switch without delaying evacuation.
4. Notify Fire, Fulton County Police (404-730-7109) and DeKalb County Police (404-294-2911) of the emergency conditions.
5. Arrange for the immediate transfer of the following equipment to the EMA Operations Center.
10 MTX2000 portables
Emergency dispatch kit containing:
10 STBT books 10 ITBT books 2 map books, radio log sheets & dispatch cards (sufficient supply) 1 box black ball point pens 1 stapler (also staples) 1 tape dispenser and tape 1 suburban book 2 city directories 10 telephone directories 10 Department in-house telephone listings
6. Direct all Communications personnel and Radio technicians on duty to the EMA Operations Room (130 Peachtree Street S.W.).
7. Notify field personnel of the break in communications during the change.
8. Establish dispatch operations in the following manner:
a. Assign an operator to each of the six zones, ACIC, ACIC II and detective.
b. When computers are down, the dispatch function will be performed manually by using lookout cards.
c. Assign a 911 operator or dispatcher to each of the 18 telephone positions. The 911 operator or dispatcher will perform the usual call reception duties. One person will collect lookout cards and distribute them to the proper dispatcher.
d. One telephone position will be assigned to request wrecker, ambulance, and fire services for dispatch.
4.22.1 Major events are the following:
1. Natural disaster
2. Major fires or any fire involving loss of life
3. Bomb threats and hostage situations whenever SWAT is called to the scene
4. Hazardous material spills
5. Gathering of a large number of persons which could create a serious confrontation.
6. Severe weather when major damage or injury occurs
7. Death or injury of any city employee
4.22.2 Major Events Notification
1. When a major event occurs, the field supervisor on the scene will, as soon as possible, give Communications the details of the incident.
2. The Communications supervisor will initiate the notification process through the chain of command up to the division commander, Public Affairs and any other appropriate agency.
3. The division commander will determine whether to notify the Chief of Police and the other division commanders.
4. If the section or division commander is not available, the Chief of Police will be notified.
4.22.3 A Major Incident Notification Form (APD-410) will be completed by the Communications supervisor on duty and the appropriate persons/units will be notified as indicated. Copies of the form will be kept at the supervisor's position and is updated by the On Call list submitted by different units, containing confidential home and pager numbers for the command staff.
4.22.4 The Communications supervisor will notify the Atlanta Fulton County Emergency Management Agency immediately of emergency circumstances that have the potential to result in multiple casualties or significant property loss. Such emergencies include:
1. Major fires (multiple alarms) - Fires that could result in the evacuation of large numbers of persons or fires involving any structure that stores or produces hazardous material.
2. Civil disorders
3. Hostage situations
4. Acts of terrorism
5. Hijacking.
6. Hazardous material incidents - Any incident involving the potential for, or an actual release of, hazardous material that could pose a danger to life, property, or environment, or necessitate the evacuation of persons in the immediate area.
7. Public transportation accidents
8. Weather-related natural disasters (e.g., tornadoes, winter storms, floods, etc.)
9. When evacuation of residents from a residential area may be required.
4.22.5 When requested, Atlanta Fulton County Emergency Management will respond immediately to the scene during normal work hours and within 30 minutes of notification after normal work hours.
4.23 Signal 91: Community Policing
4.23.1 Signal 91 will be treated as a priority 6 call. Generally police officers will handle a signal 91 in service. However, it is important to advise dispatch of community policing activity. A call dispatched with a higher priority will take precedence.
4.23.2 Characteristics of community policing are outlined in APD.SOP.6140 “Community Services Section”. Signal 91 applies only to those activities that directly involve problems identified by the community and/or solutions requiring community input or involvement. When initiating a signal 91, use the assigned letter to indicate the type of community policing activity.
1. 91-C Community Contact-to meet or exchange information with residents and other members of the community about local crime and disorder conditions.
2. 91-D Drop-in to meet or exchange information with business people about local crime and disorder conditions.
3. 91-M Community Meeting- to attend a meeting at a neighborhood, civic, NPU or other organization to discuss crime and disorder problems and solutions.
4. 91-P Park and Walk- parking the patrol car and patrolling a business or residential area on foot with an emphasis on interaction with members of the community.
5. 91-R Problem Solving- e.g. problem identification, follow-up and referrals based on problems raised by the community or requiring community involvement.
6. 91-O Other (i.e. all other community policing activities not mentioned above).
4.23.3 Similar activities that are not directly in response to community concerns and involvement should be given a Signal 89 (directed patrol) or other appropriate signal.
4.23.4 The Communications Section will tabulate a weekly report on community policing activity, with a specific breakout on park and walk and distribute it to the zones, the Field Operations Division Administrative Office and the Chief’s Office.
4.24.3 The new off-duty radio number will be permanently attached to the officer, despite their assignments, transfers, or any other issue that may have previously caused an off-duty radio number to change.
4.24.4 The Police Communications Dispatcher, when an off-duty unit pulls out of service, will use the new off-duty radio number as the assignment number when entering into the CADS system. The purpose of this is to immediately have available to them, the unit’s 4-digit identification number so that they may be able to positively identify the unit, by measures already in place, if necessary. If the off-duty unit is pulling out by radio to work an extra job, the unit is no longer required to specifically provide the 4-digit identification number.
This file will be updated as needed to insure all assignment numbers a section or unit may use is in such file.
All 911 calls that require reports by a Teleserve Report Technician (TRT) will either be transferred by telephone or routed via the Teleserve printer.
1. The TRT will receive direct calls from officers providing tag and/or VIN data for vehicles stolen and carjacking. TRT personnel will complete GCIC entry forms in order to have the vehicles entered in the GCIC/NCIC System as stolen. The field unit will provide the TRT with the case number, tag/VIN number of the vehicle, color, make, model, owner information, location of theft and any other pertinent information in regard to the entry. The TRT will make a tag and/or VIN inquiry through GCIC to make sure the vehicle has not been impounded (check impound file “IMPX”) or reported stolen already, and verify the owner information. The TRT must verify all information and complete a supplemental report along with the GCIC entry forms.
2. The TRT will also receive direct calls from victims of auto thefts where the victim is no longer in the City of Atlanta. The TRT should make a tag and/or VIN inquiry through GCIC to make sure the vehicle has not been impounded (check impound file “IMPX”) or reported stolen already, and verify the owner information. If the TRT experiences a problem with a VIN registration, the TRT will check the VIN Assist program. After obtaining the correct VIN, an inquiry should be performed through GCIC to verify the registration information. If the TRT is still unable to obtain the registration on a stolen vehicle and all measures to find the registration have been exhausted; the TRT should contact the Validations Unit at 404-853-7442 for help in verifying the registration. If the Validations Unit is not open, the TRT will complete the Request for Registration form and place it in the folder for it to be forwarded to the Validations Unit. The TRT will also call the validations number and leave a message that a request of registration form is in the folder.
3. GCIC forms will not be completed on stolen vehicles that have been loaned and not returned. When the victim knows the identity of the person that stole his or her vehicle, the TRT (if out of jurisdiction) or field officer will complete the report. The TRT will advise the victim of the case number, and give the victim the phone number for the investigator designated in Auto Theft to file a warrant. A GCIC entry form will not be completed with these types of reports.
4. If the victim of a vehicle theft does not have their tag or VIN information, the TRT will follow the below listed steps:
a. Explain to the victim that a report will NOT be filed until tag and VIN information is provided
b. Explain to the victim that the vehicle cannot be placed on the national computer system without this information
c. The TRT should recommend possible ways that the victim might locate his or her vehicle information (i.e., call the insurance company for the VIN, call the County tag office, or look for an old tag receipt)
d. The Teleserve Report Technician (TRT) will not give the victim a case number.
4.26.2 Procedures for Returning Calls
1. The Teleserve Report Technician is responsible for taking criminal incident reports wherein the crime is not ongoing.
2. The TRT will advise the complainant that he or she is a member of the Atlanta Police Teleserve unit and will provide his or her name.
3. The TRT will be courteous and helpful to the public in accordance with APD.SOP.2011 “General Conduct”
4. The TRT will advise the victim to contact the information desk at (404-853-3434), and advise the Department if there is a change of address or contact numbers. It is also recommended that the victim utilize his Complaint number anytime he contacts the Department.
5. The TRT will log each attempted call return and the time of the call on the Teleserve Log Sheet (see section 4.25.7).
6. When returning calls and getting a busy signal or no answer, the TRT will make two additional attempts to contact the victim for a total of three calls. The TRT will allow a reasonable time between callbacks when time permits. If a recording is received on the second attempt, the TRT will leave a message advising the victim to call 911 again.
7. When more than one TRT is working, each will remove not more than three calls from the Teleserve printer at one time.
8. The TRT will assist the caller for whom a Teleserve report cannot be made by referring the caller to the appropriate section, department, or agency. On all stolen auto reports, the TRT will ask the caller if further assistance is needed (example: calling a cab or making a call), if so the TRT should assist the caller, if possible.
4.26.3 Types of Calls Handled by Teleserve
1. Teleserve handles calls which do not require the presence of a police officer on the scene. The TRT will ask the pertinent information necessary to complete the report (who, what, when, and where the crime occurred). If the offense is in progress, or an officer, suspect, or witness is on the scene, the TRT will send the call to dispatch. Otherwise, the following may be handled by Teleserve.
a. Harassing or threatening phone calls. According to Georgia Code 16-11-39-1, one person repeatedly calling another with the intent to harass, even if no conversation ensues, has committed the offense of harassing phone calls. If the person can establish intent, the TRT will indicate this in the report. Note: Bomb threat calls do not fall into this category and must be dispatched.
b. Intentional damage to property (vandalism.) Reports on parked vehicles that are damaged (example: hailstorm, keyed, etc.) should be taken by the TRT. Vehicles that are moving and receive any type damage (example: by hailstorms, rocks falling from trucks, etc.) are considered accidents and should be dispatched for an accident or incident report to be made. If the person has left the scene or is calling from another jurisdiction, a personal report of accident can be sent to the victim.
c. Stolen vehicles not taken in conjunction with a higher crime if the victim is now out of Atlanta’s jurisdiction. (See section 4.25.1 Transfers by telephone)
d. Recovered stolen vehicles that have not been entered on GCIC can be taken by the TRT as a “Stolen Recovered Vehicle.” On these reports, do not complete a GCIC form. Note: Teleserve does not handle Recovered stolen vehicles that have been entered into GCIC; an officer must be dispatched.
e. Missing persons age 15 or over, mentally competent, with no indications of foul play. Fax a copy of the report to the appropriate unit.
f. Theft, even if the victim knows the perpetrator and will prosecute. The Larceny unit will follow up to have the victim take out a warrant. Note: To differentiate between types of thefts, types of larcenies, and between lost and stolen property, the TRT will ascertain how the item was stolen, within what time frame and from what specific location. If the TRT determines the theft involved force (robbery) or unauthorized entry (burglary), the TRT will ask the caller his or her location, advise the caller that an officer will respond, enter the call on the CAD system and forward to dispatch. If the call is a robbery and the caller is not in the city, the TRT will advise the caller to contact the Robbery Unit. On a burglary call, the caller will have to return to the scene for a report to be taken.
g. Lost property
h. Frauds and theft of service
1. The TRT will make Identify Fraud reports for citizens of the City of Atlanta that have had some form of their identification used but the exact location of the crime is unknown. If the exact location of the crime is known, the victim should be referred to that jurisdiction for a report.
2. Service rendered and not paid for is a theft of service, which is a type of fraud. For these types of thefts, the location where the service was rendered is the address of the offense. If the service was rendered in another jurisdiction, refer the complainant to the proper jurisdiction.
2. The TRT will advise the victim that a copy of his or her report should be available after five business days.
In order to be tied to the original report, supplements require certain basic information.
1. The TRT will obtain the name of the complainant (and victim if different) and a call back number if further details are needed later.
2. The TRT will describe the crime sufficiently to allow for the UCR class to be derived.
3. The TRT will record the original crime address.
4. The TRT will record his/her name and APD ID number.
5. The TRT will record a confirmed original incident number (checked on CADS or CJIS).
4.26.5 Entering Vehicle Thefts into CADS
1. The TRT receives vehicle theft calls by phone transfer from the 911 operator. The TRT will obtain a valid crime address and will make sure it is in the jurisdiction of the City of Atlanta.
2. The TRT will enter the call into CADS as a signal 45V if a report is taken. Entering signal 45 alone is not sufficient; this will not differentiate vehicle thefts from larcenies.
3. The TRT will send the call to the Teleserve printer using ALT F6. The TRT will not enter the call as “file only” with F1. (Entering “File Only” prevents tracking of Teleserve calls).
4. The TRT will check the lookout file on the CAD screen by using the LO command and modify (LOM command) any signal 45V lookouts with additional information.
1. The TRT will attempt to obtain serial numbers, VIN’s and SSN’s whenever possible to enter stolen articles, stolen vehicles, and missing person’s information into GCIC/NCIC files.
2. The TRT will fill out GCIC forms for larceny reports whenever a complainant can provide a make and serial number for a stolen article. The codes representing the types of articles stolen will be derived by the TRT from the GCIC Code Manuals located in the Teleserve area of Communications.
3. The TRT will submit GCIC forms for lost or stolen tags and decals when the tag state, tag type, tag year and tag number are available. The TRT will explain to the victim that the tag and decal must be replaced through their local tag office.
4. The TRT will submit GCIC forms for stolen vehicle reports when the complainant has provided the make, model, year, style, and color (required fields) in addition to the VIN or tag. If the complainant cannot provide all the above data but it can be derived from GCIC files and then verified by the victim, the GCIC form may be submitted.
5. For missing person entries, a first and last name, height, weight, and age or date of birth are required for GCIC entry. Age, weight and height can be estimated and the miscellaneous field should state age, weight and/or height are estimated.
4.26.7 Teleserve Response Time
1. The standard for Teleserve response time is within two hours. It is the responsibility of the TRT to notify the Communications supervisor whenever the delay exceeds two hours. The TRT will also inform the Communications supervisor of hourly reductions in delay and when no Teleserve calls are pending.
2. The Teleserve Log Sheet, (Form APD 424) will be filled out by each TRT to track call response time and disposition. The Teleserve Log Sheet also provides a means for the Communication supervisors to respond to caller complaints and inquiries.
3. For each call transferred to Teleserve, the TRT will fill in the time the call was received, the last name of the caller, the Julian date, and the disposition of the call.
4. For calls received from the Teleserve printer, the TRT will provide the CADS number and the time of callback(s) in addition to the data mentioned above.
5. For each incident report the TRT logs on the Teleserve Log Sheet, he or she will modify the call on the CAD terminal. On calls that result in an incident report, the TRT will modify the call by updating the DC field to 17 (if report was made) and in the REPORT field place a “Y”. In the DISPO REMARKS field the TRT will place appropriate remarks. If no report was made the TRT will make the necessary indications. Examples: Called victim and got no answer, message was left, and information call.
6. The TRT will maintain an area at his or her position where the Teleserve Log Sheet can be placed and also viewed by the Communications supervisors on an hourly basis (to monitor response time).
7. The TRT will check the Teleserve printer for error messages each time that he or she removes a printout of a call. The TRT will correct the problem if possible and if unable will notify the Communications Supervisor.
4.27 Concealed Weapons Eligibility Check
An ACIC operator may be requested to check for warrants and a criminal history of a suspect per section 4.15.8. During the investigation of a suspect carrying a concealed weapon in a vehicle without a license, it is crucial that a criminal history be acquired and checked for certain convictions or pending charges. The officer will request this by using the Code 28W. The results of the criminal history must be obtained and transmitted to the officer within fifteen (15) minutes. The ACIC operator must check all entries on the criminal history and advise the officer immediately if the suspect:
1. Has any felony convictions.
2. Has any forcible misdemeanor convictions or pending charges. If the operator is unsure if a conviction is a forcible misdemeanor, advise the officer requesting the information.
3. Is a fugitive from justice, or has any valid warrants from any jurisdiction.
4. Has any convictions, including first offender pleas or nolo contendere, for any violation of the Georgia Controlled Substance Act or narcotics charge.
5. Has any conviction or case pending for Carrying a Concealed Weapon (16-11-126), Carrying a weapon to a Public Gathering (16-11-127), or Carrying a Pistol without a License (16-11-129).
6. Is a deported felon.
If the officer is unsure if enforcement action is appropriate, he/she will seek assistance from their supervisor.
5.1 4-Digit Identification number: A unique four digit number assigned to an employee at the time of hire to identify an employee.
5.2 Outside Law Enforcement Personnel: For the purpose of issuing radio numbers those persons authorized by statue to enforce Federal, State and Local laws and ordinances. These numbers are issued only when a need exist to facilitate coordination and effectiveness of the enforcement agencies involved.
5.3 Outside Civilian Personnel: Those persons who do not meet the criteria of Section 5.1, but are determined to have a definite need to use a radio for carrying out the Bureau mission.
5.4 Off-Duty Zone Personnel: For the purpose of issuing radio numbers those officers assigned to the six patrol zones that do not have a regular unit assignment number that can be used either on or off-duty. Those officers especially in a roust-about capacity.
5.5 Off-duty radio number: A radio number used by an employee when they are not on their regular shift or employment for the Department.
Calls received on the emergency lines will be categorized by priority. The priority determines the nature of the police response. The 911 operator will use good judgment to determine which priority is appropriate. The 911 operator will assign priorities to the call based upon the circumstances as defined below.
5.6.1 Priority 0 - Immediate Emergency Response
These are calls where the immediate presence of the police is essential to save life, prevent serious injury, or to arrest a violent felon. These calls may require an immediate response from any available unit regardless of assignment. These calls include:
1. Violent felonies in progress, or other crimes in progress that may result in serious injury or major property damage.
2. Help calls for police officers.
3. Catastrophes where there may be loss of life or major property loss:
a. Rioting and looting b. Fires and explosions c. Severe storms and floods
4. Any imminent threat to life or great danger of serious injury or major property damage.
5. Any incident which, in the opinion of the 911 operators, demands an immediate police response, such as snipers, threat of an explosive device or chemical leak, or other hazardous materials.
5.6.2 Priority 2 - Expedited Response
Calls where the immediate presence of the police may save life, prevent serious injury, prevent major property loss, or lead to the arrest of a felon. These calls require the presence of the police, but do not meet the criteria for PRIORITY 0. These calls require an immediate response from any available unit, from the affected zone. These calls include:
1. Any serious injury where an officer can render immediate aid.
2. Any crime in progress that is a non-violent felony.
3. Any major traffic congestion on main arteries/roads.
4. Any recent felony or violent crime where the probability exists that a suspect may be apprehended.
5. Any incident which, in the opinion of the 911 operator, demands an immediate police response, such as a silent holdup alarm, robbery (not in progress).
5.6.3 Priority 3 - Routine Response
These calls require the presence of the police but do not meet the criteria for Priority 2 (10 Minute Response):
1. Any active incident that does not represent a significant threat to life or property, such as a minor domestic dispute, fight with no weapon involved, etc.
2. Any traffic accident that involves property damage to public vehicles or property.
3. Any inactive crime scene where evidence may be lost or destroyed or where witnesses might leave before they can be interviewed.
4. Any incident which, in the opinion of the 911 operator, demands a 15 minute response, such as an audible alarm.
5.6.4 Priority 4 - Non-Emergency Response
Those calls that require the presence of police but time is not critical (50 Minute Response):
1. Any non-active felony, misdemeanor or other incident that does not require immediate investigation, such as a property crime that was not recently committed or information for an officer.
2. Any motor vehicle accident that involves property damage, but does not represent a significant hazard to the free flow of traffic.
3. Any incident that involves non-criminal incidents, such as parking violations, traffic services, or loud noise.
4. Any administrative or officer-initiated service detail including transportation, routine vehicle maintenance.
5. Any other incident that is not active and cannot, because of its nature, be transferred to an outside agency or to Teleserve for handling by telephone.
6. Any call where property has been recovered by a citizen.
5.6.5 Priority 5 -Teleserve Calls
These calls can be handled by telephone: most larcenies, larceny from auto, larceny of auto accessories, lost or stolen checks and credit cards, lost property; abandoned vehicles; harassing, obscene, threatening phone calls; indecent exposures where the suspect is not on the scene and the time lapse is over one hour; vandalism and supplemental reports (example: additional stolen property).
5.6.6 Priority 6 - Referrals and Court calls
1. Calls which do not require police presence when the matter is:
a. Clearly civil in nature; merely requesting information or one in which the caller seeks counseling;
b. A chronic nonviolent domestic situation;
c. Housing, health and sanitation complaints which are not of an emergency nature;
2. Court calls and administrative details.
(* "G" given with the signal means "GO" to location.)
5.9 Response Codes to a Wanted Check
1. The following coded words will be used to identify letters of the alphabet in voice communications:
5.10.1 Lookout card - a card providing descriptive fields to be completed by the field officer when taking and receiving lookouts. This format is on the back of the CADS Lookout Card, Form APD-601, which is only utilized when the CADS system is down and calls must be manually entered into the system.
5.11 Other Definitions and Abbreviations
1. CAD - Computer Aided Dispatch System - the computer system which assists in identifying the beat in which a call occurs and records information on each call.
2. Computer format - Computer display requiring specific information.
3. Computer hit - A positive response indicating the identification of a stolen article/gun or wanted/missing person.
4. EMA - Emergency Management Agency. Formerly, the Bureau of Civil Defense.
5. Intrac alarms - Alarms monitored by the alarm board operator servicing City Hall and City Hall Annexes and City Hall East.
6. Major events - Any major or newsworthy incident including natural disasters, major fires or any fire involving loss of life, bomb threats & hostage situations whenever SWAT is called to the scene, hazardous material spills, gathering of a large number of persons which could create a serious confrontation, severe weather when major damage or injury occurs.
8. PSAP - Public Safety Answering Point: Point at which all 911 calls originating within city limits are answered.
9. SESCOA alarms - Alarms monitored by the alarm board operator that services City government facilities and in-house police alarms, such as valuables and drug safes in Property Control, gun and property supply rooms, precincts, etc.
10. Ring down line - Direct telephone line to a designated place.
11. Police Report Representative - An employee assigned to the Central Records Unit who handles calls by taking reports and giving information over the telephone in lieu of dispatching a police officer.
12. 911 Operators - A person who receives and evaluates calls for emergency service via telephone, and perform other duties.
13. Police Communications Dispatcher - An employee who dispatches calls to patrol officer and perform other duties.
5.12 TRT - Teleserve Report Technician – personnel assigned to the Communications Section with the duties of making police reports by telephone.
5.13 NCIC - National Crime Information Center
5.14 GCIC - Georgia Crime Information Center
5.15 VIN - Vehicle Identification Number
APD.SOP.6010 “Communications,” that was dated December 1, 2007
Georgia Criminal Justice Information Systems Operations Manual, Section 5.5.1, 2.6.2 Title 47, Federal Communications Commission Code of Federal Regulations, Sections 5, 29, 33 Response CAD Terminal Configuration City of Atlanta E-911 Equipment Training PSSI Response CAD System - Public Safety Systems Incorporation City of Atlanta 800 MHZ Trunked Radio system Operators Training Guide City of Atlanta “CAD STBT (Street to Beat) Guide” APD.SOP.1060 “Public Affairs” APD.SOP.2010 “Work Rules” APD.SOP.2011 “General Conduct” APD.SOP.3050 “Pursuit Policy” APD.SOP.3088 “Signals and Codes”
APD.SOP.3130 “Radio Operation and Usage” Commission on Accreditation for Law Enforcement Agencies (CALEA) 5th Edition Standards 82.2.2, 81.2.14. |
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